Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

How do I place an order? +

Choose your bundle, tap Add to Cart, then checkout. You’ll get an email confirmation right away.

What payment methods do you accept? +

We accept major credit cards, PayPal, and Apple Pay for your convenience and security.

How long does shipping take? +

Orders typically take 1–4 business days to process due to our quality inspection steps. Once your order ships, delivery time depends on your location and the carrier. You’ll receive tracking as soon as it’s available.

What is your return policy? +

We offer 30-day returns from the date your order is delivered. If something isn’t right, reach out to support@getsenselle.com with your order number and we’ll guide you through the return.

Can I change or cancel my order? +

If you contact us quickly, we’ll do our best. Email support@getsenselle.com with your order number as soon as possible. Once an order is processed or shipped, we may not be able to cancel it.

Do you sell add-ons separately? +

Yes. You can add add-ons on the product page or in your cart before checkout.

How do I clean it? +

Most customers spot clean as needed. If your model includes a removable cover, follow the care instructions included with your order.

Is it discreet? +

Yes. We ship in plain packaging, and the product is designed to look clean and low-key.

Who is Senselle for? +

Anyone who wants more comfort, easier support, and a better experience — whether you’re using it for intimacy, lounging in bed, or ergonomic support.

Still have questions? +

Email us anytime at support@getsenselle.com — include your order number if you already placed one.

We should respond within 48 hours