Shipping Policy

Contact: support@getsenselle.com | +1 (845) 540-6089

Processing time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Shipping method and delivery time

We offer Standard Shipping (Tracking Provided).

Estimated delivery: 5–10 business days after your order ships.
Delivery times are estimates and may vary based on location and carrier conditions.

Tracking

A tracking number is provided once your order ships.
Please allow 24–72 hours for tracking updates to appear after shipment.

Possible delays

While most orders arrive within the estimated timeframe, delays can happen due to factors outside our control, such as:

• carrier delays or service disruptions

• weather events

• peak seasons/holidays

• customs or regional routing delays

If your order is delayed, we recommend waiting for tracking updates to refresh. If you need help at any time, contact us at support@getsenselle.com.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Lost or missing packages

If your tracking shows “delivered” but you did not receive your package:

• check with household members/building management

• check nearby drop-off locations
  If you still can’t find it, contact us and we’ll help investigate with the carrier.
  

Support

Questions about shipping? Email support@getsenselle.com or call +1 (845) 540-6089.